1.1 This website, www.NiltoniStudios.com, and the studio to which it relates are operated by **Niltoni Studios Ltd**, a private limited company registered in England and Wales under company number **15030310**, whose registered office is at 20 Wenlock Road, London, N1 7GU. The company was incorporated on 26 July 2023 and was formerly named FNR Studios Ltd.

1.2 Our studio and operational address is **Niltoni Studios, 5 Carliol Square, Newcastle upon Tyne, NE1 6UF**. All correspondence relating to bookings should be sent to this address or to the email address in clause 40.

1.3 Niltoni Studios Ltd is part of the Niltoni group of companies. Unless clause 1.4 applies, your contract is with Niltoni Studios Ltd alone. No other company in the group is a party to it, and no other group company is liable under it, unless we state otherwise in writing.

1.4 Some agency and production bookings are contracted and invoiced by **Niltoni Creative Ltd** (company number 14981594), the group's creative and production agency, where the engagement includes agency, production or creative services alongside use of the Studio. Where that is the case, we will tell you before your booking is confirmed, your Booking Confirmation and invoice will be issued in that company's name, your contract for those services is with that company, and these terms apply to the use of the Studio as if references to "we", "us" and "our" were references to it. Where the engagement is for studio hire alone, your contract is with Niltoni Studios Ltd.

1.5 **Niltoni Studios Ltd is not registered for VAT.** No VAT is charged on our hire fees and we are unable to issue a VAT invoice or a VAT receipt in respect of them. Where a booking is contracted through Niltoni Creative Ltd under clause 1.4, that company's VAT position applies and will be shown on the quotation and invoice.

2.1 These terms set out the basis on which you may use our website and on which we hire the Studio and supply related services. Please read them carefully. By using the website, or by making or confirming a booking, you accept these terms.

2.2 **Part B** applies to everyone who uses our website. **Parts C to G** apply where you book the Studio or any of our services.

2.3 We may amend these terms from time to time. The version in force at the date your booking is confirmed is the version that applies to that booking, and later changes will not affect bookings already confirmed.

2.4 If you are a consumer, nothing in these terms affects your statutory rights. Where a provision of these terms conflicts with a right you have under the Consumer Rights Act 2015 or other consumer protection legislation, your statutory right prevails and the conflicting provision does not apply to you.

2.5 If you are contracting in the course of a business, the provisions of these terms that are stated to apply to business clients apply to you, and the consumer-specific provisions in Part F do not.

In these terms:

**"Booking"** means a confirmed reservation of the Studio and/or our services for a specified date and time.

**"Booking Confirmation"** means the written confirmation we issue once the Deposit has been received and cleared.

**"Client", "you", "your"** means the person or organisation booking the Studio, together with all persons attending under that booking, including agents, employees, subcontractors, models, crew, guests and any other person admitted to the Studio at your invitation.

**"Consumer"** means an individual acting wholly or mainly outside their trade, business, craft or profession.

**"Deposit"** means the deposit payable under clause 12 to confirm a Booking.

**"Equipment"** means all fixtures, fittings and equipment present in or supplied by the Studio, including lighting, modifiers, stands, triggers, poly-boards, reflectors, backdrops, coloramas, furniture and any additional items hired from us.

**"Hire Period"** means the period stated in the Booking Confirmation, running from the start time to the end time inclusive of all set-up, shooting and pack-down, and including any period during which your property remains at the Studio.

**"Studio"** means the premises at 5 Carliol Square, Newcastle upon Tyne, NE1 6UF, or such part of them as is the subject of your Booking, together with the Equipment and any shared areas to which you are given access.

**"we", "us", "our"** means Niltoni Studios Ltd.

**"Website"** means www.NiltoniStudios.com and any subdomain or successor site operated by us.

**"Working Day"** means Monday to Friday excluding public holidays in England.

4.1 We grant you a limited, non-exclusive, revocable licence to access and use the Website for your own personal or internal business purposes.

4.2 You must not use the Website in any way that is unlawful, fraudulent or harmful, or in connection with any unlawful, fraudulent or harmful purpose.

4.3 You must not attempt to gain unauthorised access to the Website, its server, or any connected system; introduce any virus, trojan, worm or other malicious material; or conduct any denial-of-service or automated scraping attack against it.

5.1 All content on the Website, including text, photographs, film, graphics, layout, logos, and the names "Niltoni", "Niltoni Studios" and associated branding, is owned by or licensed to us and is protected by copyright, trade mark and other intellectual property rights.

5.2 You may view, download and print pages from the Website for your own reference. You must not otherwise copy, reproduce, republish, distribute, adapt or commercially exploit any part of it without our prior written consent.

5.3 Photographs on the Website may include work by third-party photographers and images of identifiable individuals. They are published with permission for the purpose of illustrating our facilities and must not be reused.

6.1 We take reasonable care to ensure that the information on the Website is accurate, but the Website is provided for general information only. Studio specifications, dimensions, Equipment lists, availability and prices may change. Nothing on the Website constitutes advice on which you should rely without confirming it with us.

6.2 Prices displayed on the Website are indicative. The price applicable to your Booking is the price stated in your Booking Confirmation or invoice.

6.3 We do not guarantee that the Website will be available uninterrupted or error-free, and we may suspend, withdraw or restrict all or any part of it without notice.

7.1 The Website may link to third-party websites, booking platforms, payment providers and social media services. We have no control over their content or terms and accept no responsibility for them. Where you make a booking or payment through a third-party platform, that platform's own terms will also apply to that transaction.

8.1 Any price we publish or quote is an invitation to treat and not an offer. Your booking request is an offer to contract with us. A contract is formed only when we issue a Booking Confirmation in accordance with clause 10.

8.2 We may refuse any booking request at our discretion, and we are not obliged to give reasons. We will not refuse a booking for any reason that would amount to unlawful discrimination.

8.3 You must tell us at the time of booking:

(a) the nature of the shoot or activity and the intended use of the resulting material;

(b) the expected number of people attending;

(c) whether any of the activities in clause 22 (restricted activities) are proposed;

(d) whether any person attending will be under 18; and

(e) any additional Equipment, backdrops, consumables or services required.

8.4 If the actual use of the Studio differs materially from what you told us, we may terminate the Hire Period under clause 26 and no refund will be due.

9.1 We may hold a date provisionally for up to five Working Days without payment, as a courtesy and without any commitment on our part.

9.2 A provisional hold gives you no priority. If another client wishes to confirm the same date with a Deposit, we will contact you and give you one Working Day to confirm with a Deposit. If you do not, the hold will be released.

10.1 **A Booking is confirmed only when the Deposit has been received and cleared in our account and we have issued a Booking Confirmation.** Until then, the date is not held for you.

10.2 Where a Deposit is requested and not paid, we may release the date to another client without further notice to you. It is in your interest to pay the Deposit promptly.

10.3 The Booking Confirmation, together with these terms, forms the entire agreement between us for that Booking. Where there is any inconsistency, the Booking Confirmation prevails over these terms, and these terms prevail over any purchase order, standard terms or other document issued by you.

11.1 Our current hire rates are published on the Website and are set out in your quotation or Booking Confirmation. **No VAT is added to the price you are quoted** (see clause 1.5). The price stated is the price you pay, subject only to overtime, additional items and any charges properly arising under these terms.

11.2 Our standard rates from 1 August 2026 are:

​

| Full day (8-hour Hire Period) | **£185** |

| Half day (4-hour Hire Period) | **£95**  |

| Overtime, per hour | **£30**  |

11.3 Standard bookable hours are **08:00 to 20:00**. The Studio may be booked outside those hours subject to availability. The following supplements apply to **hours booked in advance** outside standard hours:

(a) booked hours from **20:00 to midnight**: **+£10 per hour**;

(b) booked hours from **midnight to 08:00**: **+£30 per hour**.

These supplements do not apply to overtime. Overtime is charged at the standard rate in clause 11.2 whatever time of day it is taken.

11.4 The Hire Period runs from the start time stated in your Booking Confirmation and **includes your get-in and get-out**. Access is not available before the start time. All set-up, shooting, pack-down and clearing must take place within the Hire Period, and the Studio must be left as you found it and ready for the next client by the end time.

11.5 Overtime is charged in full hourly increments and must be agreed with a member of staff before the end of the Hire Period wherever possible. Overtime is only available where the Studio is not required for a subsequent booking.

11.6 Where you exceed the Hire Period and a subsequent booking is affected, you are responsible for any losses we reasonably incur as a result, including any refund or credit we are obliged to give the affected client.

12.1 A **deposit of 50% of the total booking fee** is payable to confirm a Booking. The **balance is due on the day of the shoot** unless we have agreed credit terms in writing.

12.2 Where we have agreed credit terms with a business client, invoices are payable within **30 days** of the invoice date.

12.3 **When making payment, you must quote the invoice number as the payment reference.** We are not responsible for delays in allocating payments that do not carry the correct reference.

12.4 All payments must be made in pounds sterling by bank transfer or by such other method as we specify. You must pay any bank charges applicable to the transfer.

12.5 If any sum is not paid when due:

(a) where you are a business client, we may charge interest and compensation under the Late Payment of Commercial Debts (Interest) Act 1998, currently at 8% per annum above the Bank of England base rate, together with the fixed sum compensation provided for by that Act and our reasonable costs of recovery;

(b) where you are a Consumer, we may charge interest at 4% per annum above the Bank of England base rate from the due date until payment;

(c) we may withhold access to the Studio, suspend or cancel any outstanding Bookings, and withhold delivery of any material or property held by us, until payment is made in full.

12.6 You must pay all sums due in full without set-off, deduction or withholding, except as required by law.

13.1 The standard hire package includes only the items listed on the Website or in your Booking Confirmation.

13.2 Additional specialist Equipment, backdrops, consumables and services are subject to availability and may incur additional charges. **You must notify us of any specific requirements at least three days before the Hire Period.** We will use reasonable endeavours to accommodate late requests but cannot guarantee to do so.

13.3 Consumable items, including seamless paper, gaffer tape, tack, and backdrop rolls, are charged by use. Where a paper backdrop is cut, torn, marked or otherwise rendered unusable, we will charge for the length consumed or, where the remaining roll cannot reasonably be reused, for the full roll.

13.4 Where Equipment is supplied by a third-party hire partner, you contract with that partner directly and on their terms. We accept no liability for equipment supplied by third parties.

14.1 All cancellations must be made in writing to the email address in clause 40. A cancellation takes effect on the Working Day we receive it.

14.2 The following charges apply on cancellation:

When we receive your cancellation → Charge

More than 14 days before the Hire Period → No charge. The Deposit is refunded in full.

Between 14 days and 48 hours before the Hire Period → The Deposit (50% of the booking fee) is retained.

Less than 48 hours before the Hire Period, or non-attendance → The full booking fee (100%) is payable.

14.3 Where the full fee becomes payable under clause 14.2 and only the Deposit has been paid, we will invoice the balance, which is payable within 14 days.

14.4 These charges reflect our genuine estimate of the loss we suffer when a Booking is cancelled at short notice, including the reduced likelihood of reselling the date and costs already committed to staffing, preparation and Equipment.

14.5 If we are able to resell the Hire Period to another client at short notice, we will refund or credit a fair proportion of the charge retained under clause 14.2, reflecting the sum we actually recover.

15.1 You may reschedule a Booking **once, free of charge**, provided that:

(a) you give us at least **48 hours' notice** before the start of the Hire Period;

(b) the new date is available; and

(c) the new date falls within **three months** of the original date.

15.2 Rescheduling is always subject to availability. We cannot guarantee that any particular alternative date can be offered, and where no suitable date is available your original Booking remains subject to clause 14.

15.3 A rescheduled Booking transfers your Deposit to the new date. It does not restart your cancellation rights: if you subsequently cancel, clause 14.2 applies by reference to the rescheduled date.

15.4 Any further request to reschedule requires **a new Deposit of 50% of the booking value** to secure the further date. The Deposit already paid is applied to the original booking and is not carried over a second time.

15.5 A request to reschedule made with less than 48 hours' notice is treated as a cancellation under clause 14.

16.1 If we cancel your Booking for any reason other than your breach of these terms, we will refund all sums you have paid for that Booking in full.

16.2 Where cancellation is caused by circumstances beyond our reasonable control (see clause 34), we will offer you the choice of an alternative date or a full refund. Our liability in those circumstances is limited to that refund and we are not liable for any other costs you incur, such as crew, model, travel or accommodation costs, save where clause 32 provides otherwise.

16.3 We may cancel a Booking immediately and without refund where you are in material breach of these terms, where payment is overdue, or where clause 26 applies.

17.1 The Studio is hired for the exclusive use of the Client named in the Booking Confirmation. You must not sub-let, share, assign or otherwise permit any third party to use the Studio without our prior written consent.

17.2 We and our staff may enter any part of the Studio at any time, including during your Hire Period, for the purposes of safety, security, maintenance, or checking compliance with these terms. We will try to minimise disruption when doing so.

18.1 You are responsible for the conduct, supervision, welfare and safety of every person attending under your Booking, including models, crew, assistants, stylists, make-up artists, clients and guests.

18.2 You must:

(a) comply with all applicable law and with our house rules, signage, and the reasonable instructions of our staff;

(b) ensure that everyone attending is briefed on the fire evacuation procedure and the location of fire exits and first aid provision;

(c) keep fire exits, escape routes and circulation areas clear at all times;

(d) not cause nuisance, obstruction or excessive noise affecting neighbouring occupiers or the wider Carliol Square area;

(e) not consume alcohol on the premises without our prior written consent, and not permit any person to use the Studio or Equipment while under the influence of alcohol or drugs;

(f) not smoke or vape anywhere inside the building; and

(g) leave the Studio in the same condition as you found it.

18.3 We do not provide staff, assistants, technicians or operators unless expressly stated in your Booking Confirmation. Where we do provide a member of staff, they act under your direction only in respect of the operation of our Equipment; you remain responsible for the shoot.

19.1 We will provide Equipment in good working order so far as we are reasonably able. We do not warrant that any particular item is suitable for your intended purpose. If suitability matters, please discuss your requirements with us before booking.

19.2 You must operate the Equipment with reasonable care and in accordance with any instructions given. If you are unfamiliar with an item, ask a member of staff before using it.

19.3 Equipment must not be removed from the Studio premises.

19.4 You must report any damage, fault or loss to a member of staff immediately and in any event before the end of the Hire Period.

19.5 You are responsible for the full cost of repairing or replacing any Equipment lost, stolen or damaged during your Hire Period, other than through fair wear and tear or our own negligence. Replacement is charged at the cost of an equivalent new item. We may also charge for loss of use where the item cannot be hired out while it is being repaired or replaced.

19.6 Where a cyclorama or infinity cove forms part of the Studio, its edges and curves must not be walked on, sat on, jumped on, or used to rest equipment or heavy items. Marks, scuffs and damage to the cove surface are chargeable at our cost of repainting or repair.

20.1 You are responsible for all costs we incur as a result of damage caused by you or anyone attending under your Booking, whether to the Studio, the Equipment, the building fabric, or common parts.

20.2 No alterations, decorations, fixings or additions to the Studio are permitted without our prior written consent. Nothing may be nailed, screwed, taped or adhered to walls, floors or ceilings without consent.

20.3 Where paint, dyes, glitter, powder, food, liquids or any corrosive or staining substance is to be used, you must obtain our consent in advance and must protect the floor and surrounding surfaces adequately. Additional cleaning charges will apply.

20.4 Pack-down and clearing must be completed within the Hire Period, and the Studio must be left as you found it and ready for the next client. Where you leave spills, mess or waste that we have to clear ourselves, we will charge a cleaning fee of **£30**, or the reasonable cost of specialist cleaning where more is required.

20.5 We will notify you in writing of any charge under this clause within a reasonable period, with an explanation of the loss and, where available, evidence of the cost.

21.1 All property brought to the Studio is at your own risk. We are not a bailee of your property and do not accept responsibility for loss of or damage to it, except where caused by our negligence.

21.2 Sets, props, rubbish and all other materials must be removed at the end of the Hire Period at your expense.

21.3 **We do not provide storage.** Nothing may be left at the Studio before or after the Hire Period. If property is genuinely forgotten, we will hold it for **14 days** as a courtesy and contact you at the details given at booking. It is held entirely at your risk. After 14 days we may dispose of it and recharge the cost of doing so.

21.4 We are unable to accept deliveries on your behalf, whether before, during or after the Hire Period, unless we have agreed otherwise in writing. Where we do agree, the delivery is at your risk.

22.1 The following require our **prior written consent**, which we may refuse or make conditional:

(a) naked flame, candles, pyrotechnics, smoke or haze machines (note that these may activate the building's fire detection system);

(b) water, tanks, pools or any activity involving significant quantities of liquid;

(c) firearms, imitation firearms, bladed weapons or any prop that could reasonably be mistaken for a weapon;

(d) drones or other unmanned aircraft;

(e) animals, other than assistance dogs, which are always welcome;

(f) vehicles, or any equipment exceeding the floor loading of the Studio;

(g) rigging or suspension of any load from the structure;

(h) client-supplied lighting, generators, battery packs or other equipment drawing power beyond ordinary 13A socket use, or requiring connection other than to an existing socket;

(i) live audiences, events or gatherings beyond the crew necessary for the shoot;

(j) nude or partially nude work, which is dealt with in clause 22.3.

22.2 The following are **prohibited absolutely**:

(a) the production of pornographic or sexually explicit material of any kind, and the production of material intended or commissioned for publication or sale on adult subscription or adult content platforms, including OnlyFans and equivalent services. **Niltoni Studios is not an adult content studio and does not facilitate the production of adult content**;

(b) any content that is unlawful, including content that is obscene within the meaning of the Obscene Publications Act 1959, extreme pornographic material, or any indecent image of a child;

(c) any content that is defamatory, or that harasses, incites violence or hatred against any person or group, or infringes third-party rights;

(d) any activity that would breach our insurance, our lease, or the licensing or planning conditions applicable to the building;

(e) any activity involving a person under 18 that would be inappropriate to their age, and any nude, partially nude or intimate content involving any person under 18 in any circumstances.

**22.3 Artistic nude and figure work**

(a) We will consider bookings for artistic nude, figure study, fine art and editorial work involving nudity or partial nudity. Such bookings require **our prior written consent** and are accepted at our sole discretion. Booking the Studio without disclosing that the shoot involves nudity is a material breach of these terms.

(b) When requesting consent you must tell us the nature and purpose of the work, the intended publication or exhibition route, who will be present, and the name of the photographer responsible.

(c) Consent will not be given, and any consent given will be withdrawn, where the work is intended for or is likely to be used on an adult subscription or adult content platform within the meaning of clause 22.2(a), or where in our reasonable judgement the work falls outside artistic, editorial or fine art practice.

(d) Where consent is given, you must:

   (i) hold a signed model release for every person appearing, recording their consent to the nature of the work and to its intended use, and produce it on request;

   (ii) verify and be able to evidence that every person appearing is aged 18 or over, by photographic identification;

   (iii) operate a closed set, restricted to those whose presence is necessary, with a chaperone available to any model who requests one;

   (iv) ensure that no person is photographed or filmed without their knowledge, and that any model may withdraw consent and stop the shoot at any point; and

   (v) comply with all applicable law in respect of the production and distribution of the material.

(e) You are responsible for the welfare and dignity of every person appearing. Our consent to a shoot is not an endorsement of it and does not transfer any responsibility to us.

22.4 Breach of clause 22.2, or of clause 22.3 where consent has been given, entitles us to terminate immediately under clause 26, to retain all sums paid, and to decline all future bookings from you. Where the breach involves conduct that may be criminal, we will report the matter to the police or other authorities and will cooperate fully with any investigation.

23.1 You must tell us in advance if any person under 18 will attend.

23.2 Every person under 18 must be accompanied throughout by a parent, guardian or a responsible adult authorised in writing by them, who must remain on the premises for the duration of the Hire Period.

23.3 You are responsible for holding all necessary consents, chaperone arrangements and, where required, a child performance licence issued by the relevant local authority under the Children and Young Persons Act 1963 and the Children (Performances and Activities) (England) Regulations 2014. We may ask to see evidence and may refuse admission where it is not produced.

23.4 You must ensure that any person working unsupervised with children or vulnerable adults under your Booking holds appropriate DBS clearance where required by law.

23.5 We may refuse entry to, or require the departure of, any person where we have reasonable safeguarding concerns.

24.1 We may require proof of age and identity for any person on the premises, including models, assistants, stylists and crew. This applies without exception where clause 22.3 or clause 23 is engaged.

24.2 We may refuse entry to, or require the removal of, any person who cannot produce satisfactory identification when asked.

25.1 If you are a business client, or if your booking involves crew, models, or third parties other than yourself, you must hold public liability insurance with a limit of indemnity of not less than **£1,000,000** (we recommend £5,000,000 for larger productions) and employers' liability insurance where you employ any person attending. You must produce evidence of cover on request.

25.2 You are responsible for insuring your own equipment, property and personnel. Our insurance does not cover them.

25.3 If you hire Equipment from us, you should ensure you hold hired-in plant or equipment cover, as you are liable for it under clause 19.5.

26.1 We may stop a shoot and require you and everyone attending to leave immediately where:

(a) there is a breach of clause 22;

(b) in our reasonable opinion dangerous, unsafe or negligent practices are taking place;

(c) any person is abusive or threatening towards our staff, other clients, or members of the public;

(d) the actual use of the Studio differs materially from the use notified under clause 8.3; or

(e) sums due to us are unpaid.

26.2 Where we terminate under clause 26.1, no refund is due and you remain liable for the full booking fee and for any additional loss we suffer.

26.3 Nothing in this clause obliges us to monitor your activities or to intervene, and our failure to do so does not reduce your responsibility under clause 18.

27.1 Where you book online, by telephone or by email, you may in some circumstances have a right to cancel within 14 days under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

27.2 That right does **not** apply to contracts for the provision of services related to leisure activities where the contract provides for a specific date or period of performance. A studio hire booked for a specific date and time will usually fall within this exception, and the cancellation charges in clause 14 will apply instead.

27.3 Where the 14-day right does apply and you ask us to begin performance within the cancellation period, you must pay for the services supplied up to the point of cancellation.

27.4 To exercise any right to cancel, write to us at the address in clause 40. You may use the model cancellation form in the Regulations but you do not have to.

28.1 Under the Consumer Rights Act 2015, we must supply our services with reasonable care and skill, within a reasonable time where no time is fixed, and at a reasonable price where no price is fixed.

28.2 If we do not, you are entitled to ask us to perform the service again or, where that is impossible or cannot be done within a reasonable time and without significant inconvenience, to a price reduction.

28.3 Nothing in these terms excludes or limits those rights.

29.1 We aim to write these terms in plain language. If any term is found to be unfair under the Consumer Rights Act 2015, it will not bind you, and the rest of these terms will continue to apply.

30.1 We claim no rights in the photographs, film, recordings or other material you create at the Studio. All such rights remain yours or your licensors'.

30.2 You are solely responsible for obtaining all consents, model releases, licences and clearances required for your shoot and for your use of the resulting material.

30.3 Any reference to the Studio in your credits is welcome but not required.

31.1 We may photograph or film the Studio, including general views of shoots in progress, for our own marketing, subject to clause 31.2.

31.2 We will not publish any image identifying you, your crew, your models, your set or your work without your prior written consent. If you tell us at any time that you do not wish us to take or use such images, we will comply.

31.3 The entrance and common parts of the building are covered by CCTV for security purposes. **We do not operate CCTV within the Studio itself.** Where the building's CCTV system is operated by the building's management rather than by us, they are responsible for that footage and their own notices apply. Any footage we hold is processed in accordance with clause 36.

32.1 **Nothing in these terms excludes or limits our liability for:**

(a) **death or personal injury caused by our negligence;**

(b) **fraud or fraudulent misrepresentation;**

(c) **breach of the terms implied by section 2 of the Supply of Goods and Services Act 1982 or the Consumer Rights Act 2015 that cannot lawfully be excluded; or**

(d) **any other liability that cannot lawfully be excluded or limited.**

32.2 Subject to clause 32.1, and where you are a business client:

(a) we are not liable for loss of profit, loss of business, loss of anticipated savings, loss of opportunity, wasted expenditure on crew, models, travel, accommodation or production, loss or corruption of data, or any indirect or consequential loss;

(b) we are not liable for any delay or interruption caused by power failure, loss of water or heating, external noise, building works, road closures or access restrictions affecting Carliol Square, or breakdown of any Equipment, provided we have taken reasonable care;

(c) our total liability in connection with a Booking, whether in contract, tort (including negligence), breach of statutory duty or otherwise, is limited to the total fees paid by you for that Booking.

32.3 Subject to clause 32.1, and where you are a Consumer, we are responsible for loss or damage that is a foreseeable result of our breach of these terms or our negligence, but we are not responsible for loss or damage that is not foreseeable, or for loss arising from your use of the Studio for business purposes.

32.4 We are not liable for the acts or omissions of third-party suppliers you engage, or of other occupiers of the building.

32.5 You indemnify us against all claims, losses, costs and expenses (including reasonable legal costs) arising from your breach of these terms, your use of the Studio, or the acts or omissions of anyone attending under your Booking. This clause does not apply where you are a Consumer.

32.6 The Studio is not a sound stage and is not soundproofed. Ambient noise from the building, the street and neighbouring occupiers is possible. If sound quality is critical to your production, please arrange a recce before booking; we do not accept liability for ambient noise.

33.1 Any parking or loading arrangements referred to on the Website or by our staff are on public roads or third-party land and are not within our control. They are used at your own risk and we do not guarantee availability.

33.2 We will tell you about any known access restrictions of which we are aware in advance of your Hire Period, but we are not responsible for road closures, works or restrictions imposed by others.

34.1 We are not in breach of these terms, and are not liable for delay or failure to perform, where that is caused by an event beyond our reasonable control, including fire, flood, storm, power failure, failure of utilities, epidemic or pandemic and any related restrictions, industrial action, act of terrorism, civil disorder, structural failure of the building, or any act or order of government or a regulatory body.

34.2 We will notify you as soon as reasonably practicable and clause 16.2 will apply.

35.1 If you are unhappy with any aspect of our service, please raise it with a member of staff at the time wherever possible, so that we have the opportunity to put things right during your Hire Period.

35.2 Formal complaints should be sent in writing to the address in clause 40. We will acknowledge within **five Working Days** and respond substantively within **20 Working Days**.

35.3 If you are a Consumer and we cannot resolve your complaint, you may be able to use an alternative dispute resolution scheme or the online dispute resolution platform. We are not currently a member of any ADR scheme, and this does not affect your right to take legal action.

36.1 We process personal data in accordance with the UK GDPR and the Data Protection Act 2018. Our Privacy Policy at **www.niltonistudios.com/privacy** explains what we collect, why, how long we keep it, and your rights.

36.2 In summary, we process your contact and booking details to perform our contract with you, and to comply with our legal obligations. We process CCTV footage on the basis of our legitimate interests in the security of the premises.

36.3 We will not sell your personal data. We will only send you marketing where you have consented or where we are otherwise permitted to do so, and you may opt out at any time.

36.4 You are the controller of any personal data you collect at the Studio, including model releases and images of identifiable individuals, and you are responsible for complying with data protection law in respect of it.

37.1 Notices must be in writing and sent by email to the address in clause 40, or by post to our operational address. Email notices are deemed received on the next Working Day after sending, unless a delivery failure is received.

38.1 **Assignment.** You may not assign or transfer your rights under these terms without our written consent. We may assign our rights and obligations to another business, and will tell you if we do; this will not affect your rights.

38.2 **Third parties.** No person other than you and us has any right to enforce these terms under the Contracts (Rights of Third Parties) Act 1999.

38.3 **Entire agreement.** These terms and the Booking Confirmation constitute the entire agreement between us and supersede all prior discussions, quotations and representations. This clause does not limit liability for fraudulent misrepresentation, and does not apply where you are a Consumer.

38.4 **Severance.** If any provision is held to be unlawful or unenforceable, it will be severed and the remaining provisions will continue in force.

38.5 **Waiver.** If we do not insist on the performance of any obligation, or delay in enforcing a right, that is not a waiver and does not prevent us from enforcing it later.

38.6 **Survival.** Clauses 12, 19.5, 20, 30, 32, 36 and 39 survive the end of the Hire Period.

39.1 These terms and any dispute arising from them are governed by the law of England and Wales.

39.2 The courts of England and Wales have exclusive jurisdiction. If you are a Consumer resident in Scotland or Northern Ireland, you may also bring proceedings in the courts of that country.

40. Contact us

**Niltoni Studios Ltd**

Niltoni Studios, 5 Carliol Square, Newcastle upon Tyne, NE1 6UF

Registered office: 20 Wenlock Road, London, N1 7GU

Registered in England and Wales, company number 15030310

Not registered for VAT

Email (bookings, complaints and all correspondence): **filipe@niltoni.com**

Telephone: **0191 468 2946**